Museum Store Customer Service Assistant

Under the supervision of the Online Store Assistant Manager, the Customer Service Assistant provides high level customer service to the general public.

Art Opportunity previously on at San Francisco Museum of Modern Art (SFMOMA) in California, United States.
From Wednesday 31 July 2013 to Sunday 01 December 2013

Published by anonymous on Monday 05 August 2013.
Contact the publisher.

The Customer Service Assistant performs a range of duties including handling of all customer inquiries, processing telephone, online, special orders, and pro-forma orders, and assisting with the daily operations of the Online Store and office operations of the MuseumStore.

ESSENTIAL RESPONSIBILITIES:

Process all telephone and online orders, including picking of merchandise, ringing sales through POS systems, gift wrapping purchases, and coordinating shipments to customers.

Perform all external customer service duties including answering phone, fax, mail, and e-mail inquiries. Provide relevant information as requested.

Resolve all customer service issues in a professional, timely, and efficient manner.

Coordinate all customer special orders. Interface between sales floor staff, buying department, and warehouse staff.
Issue and process all pro-forma requests including invoicing, processing of payments, and shipment of merchandise.

Communicate product issues/concerns to Buying Department.
Maintain MuseumStore customer database through accurate data entry and database maintenance.

Provide general support services to the MuseumStore department such as correspondence, document preparation, maintenance of files, mail distribution, duplication, and assistance with special projects.

Occasionally assist with operations for the Online Store, including photographing products, resizing and adjusting images and changing and updating product listings.

Perform other related duties as assigned, including working on the sales floor as needed.
MINIMUM QUALIFICATIONS:

Education and Training:

BA Degree or higher with course work in Business and Art History, or equivalent combination of education and experience. Knowledge of and interest in modern and contemporary art.

Work Experience:

A minimum of two (2) years work experience in customer service, specialty retail sales, or business environment. Call Center or administrative assistant experience helpful.

Skills and Abilities:

Ability and willingness to work with the public (customers, vendors, buyers, staff, etc.).

Willingness to be a team player.

Excellent interpersonal, organizational, and communication skills required. Excellent telephone and sale floor manner.

Must have ability to resolve problems in a constructive and creative manner. Must be able to work with interruptions and under pressure to meet deadlines.

Ability to handle multiple projects at the same time, handle changing priorities, and work independently.

Attention to detail a must.

Ability to keep systems and files in an organized manner. Writing skills and ability to type 65 – 70 wpm with accuracy.

Ability to write and edit correspondence with accuracy. Must be proficient in use of PC computer systems, including most recent versions of Microsoft Word and Excel.

Must be able to work with a computerized inventory system. Understanding of phones, fax machines, and copiers. Photoshop and e-commerce systems experience helpful.

WORK CONDITIONS:

Physical Demands:

Ability to lift up to 40 pounds. Manual dexterity to operate computer and other office equipment required. Must be able to visually inspect work. Must be able to perform telephone work.

Special Environmental Factors:

Close office setting.

POSITION: Museum Store Customer Service Assistant

DEPARTMENT: Museum Store

SUPERVISOR: Online Store Assistant Manager

SCHEDULE: 35 hours per week

PAY: $18.87/hour (starting rate)

$22.85/hour (position rate)

NO PHONE CALLS, PLEASE!

The San Francisco Museum of Modern Art encourages people of color, residents of SOMA, and other San Francisco residents to apply. The San Francisco Museum of Modern Art is an equal opportunity employer committed to diversity.